Frequently Ask Questions

Frequently Ask Questioins

What is Sterling Utilities Protection Plan?

The Sterling Utilities Protection Plan is a month-to-month plan that will pay your utility bills in the event of unemployment and/or disability of you or your loved one. The specific Terms and Conditions of the plan depend on the Plan(s) you choose. We "protect" all of your utility bills including electric, gas home phone internet, and/or water. (See Protection Plan Fee Schedule). Plans come in 30-, 60-, and 90-day plans. The Plan will make payments for utility bills directly to you and you will be responsible for paying your utility vendor. The plan does not pay any "past due" utility bills, nor does it pay any late fees. Payments are made to you in a timely manner and you bear the responsibility of paying them timely.

What is a Protection Plan?

A Protection plan is one that "protects" in case of an unexpected loss of income. A protection plan is not insurance in that it extends the complementary coverage to pay your utility bill. The Sterling Utilities Protection Plan is not insurance, nor is it affiliated with, authorized by, or sponsored by any insurance company. We are not affiliated with any utility company either, so one may be with any utility company and qualify for protection. Protection plans are not new, they have been around for many years.

How much does the Protection Plan cost?

The cost of course depends on the plan(s) that you choose. The prices vary from $42.00 to $54.00 per month. Sterling designed the protection plans to be affordable so that the masses could take advantage of the services. (See Protection Plan Fee Schedule)

Who qualifies for the Sterling Utilities Protection Plan?

Everyone over the age of 18. No matter what your status (Self-employed, Independent Contractors, Elders, Disabled, Low or Fixed Income), you qualify for some form of utility protection with Sterling Utilities Plus, Inc.

What do I do when I experience an unexpected loss of income?

You must notify Sterling of your unemployment and/or disability in writing within 10 days of its occurrence. You must have been enrolled in the Sterling Utility Protection Plan to be eligible for protection. There is a payment form to be completed and Sterling will walk you through the entire process for activating your protection to ensure all applicable utility bills are paid in a timely manner to avoid late payment or disconnection of service.

Do I have to provide copies of my utility bills?

Sterling Utilities Plus, Inc. does require that you submit copies of all utilities to be protected with your initial application. After that, we only need copies when you are requesting payment of your bills due to unexpected loss of income.

Do I have to notify Sterling if I switch utility service providers?

Sterling Utilities understands in deregulated utility markets that educated consumers, like you, will shop around for the best available rates. Sterling encourages its Protectees' to shop around for utility service providers if market is open to competition. Sterling is not affiliated with any utility company and will pay protection in accordance to the Terms of Service Agreement.

Can I get protection for my spouse as well in case of emergency?

Yes, Sterling Utilities Protection Plan offers joint protection plans. The joint plans allow you to also protect your utilities in the event your spouse, significant other, or roommate experiences unemployment and/or disability. Sterling recognizes for a Co-Protectee are that he/she must be at least 18 years of age or older, reside in the same household as the Primary Protectee, and that the condition meets the criteria established in the Terms of Service Agreement.

Can I sign up online?

Yes. You can go to our website, www.sterlingutilitiesplus.com, and access the form that can be completed and electronically submitted directly to us. A representative from Sterling Utilities Plus, Inc. will contact you to obtain any additional documentation needed.

In which states do you offer the Protection Plan?

We offer the Protection Plan in all states of the United States. So you could pay for protection of your dependent or loved one in another state and have that same peace of mind for their household.